HOW TO GET STARTED WITH YOUR VISITOR MANAGEMENT SYSTEM
Two way communication
Once you’re notified that your guest has arrived, you can send a text back with a personal message to your guest, stating that you’ve acknowledged they have arrived or letting them know you’ll be down to greet them in a few minutes.
Emergency Mass Notification
Send out a customized email and SMS message to everyone in the building.
Get the complete solution
MyMedia offers full service setup, from installation and configuration. We also provide full project management.
Cloud hosted solution
Makes setup easy and seamless.
On-Demand, Customized Printing Badges
Visitor badges are printed whenever they check-in.
Utilizing the tablet’s front-facing camera
You have the option to enable a photo capture option, which will automatically take a photo of your visitor when they check-in. Once captured, the image will be added to your visitor log along with other check-in details.
Legal and Compliance Documents
Ensure all visitors comply with facility requirements.
We understand every business
has unique challenges, therefore, we are able to cater and customize our application to suit your needs.
Get all the hardware
You need to set up MyLobby in your business
Welcome to the MyLobby family of Visitor Management Systems!
- A free demo
- Help creating a successful sales plan
- Free technical support
FREQUENTLY ASKED QUESTIONS
What distinguishes you from everyone else?
Since our very first day in operation in 2005, we set out to provide solutions to help organizations communicate more efficiently and effectively with digital display technology. Moreover, our goal was to give the most value within the marketplace. This is true and no different, for the MyLobby visitor management system.
Our years of experience serving corporate clients, has yielded us the proficiency to deploy and Maintain Devices that are reliable and easy-to-use. We’re not just selling a visitor management system instead partnering with our Community users that share the same concerns and desires you have for your facility.
Our client contacts are usually; Facility Managers, Office Managers, Security Personnel Environmental Health and Safety managers. All of these individuals have one thing in common, concerns of building efficiency, security and most of all the safety for each person in the building.
Together we learn and share knowledge. Each client has presented us with their unique challenges and concerns. We’ve been able to work through these challenges and MyMedia has been able to leverage the experience of other facilities while keeping each client anonymous and confidential.
Although our real secret to success is, our ability to understanding each client’s problems, getting very granular and understood their challenges, is what we do best. At that point, we are able to share our knowledge base and experience which leads to an even more compelling and even more robust solution for their specific problem also adding additional value to their business process which brought even further efficiencies.
One of the innate skills set our founder John Liberatore understands complex operations. With his background in food technology and adopting HACCP food manufacturing practices which are the equivalent of ISO 9000 for the food industry. HACCP initially developed by NASA. This discipline is very detailed and focuses on yielding the best possible outcome. As a result, MyMedia has adopted this discipline when creating solutions for its clients.
What exactly are you promising? What evidence do you have to back up these promises and claims?
We are promising and easy to use visitor management system that has features that improve the organization’s ability to connect visitors with host meanwhile increasing the security of the facility. We are also developing the following :
- Faster connections from host to visitor
- Better experience for visitors and employees
- Streamlining Courier delivery notification to employees
- Smaller office Square footage required
In addition, to back our claim you can see our video case studies form your clients sharing their experience on the link below:
How do I present this to my Team?
The best way to present this to your colleagues this to start by introducing is by capturing what your current system can do and also identifying some of the deficiencies that are essential to the operation of your facility. Our clients often asked himself the following questions:
Are we able to visually identify each visitor who comes in the building?
Are we able to track when a visitor has entered or left the building?
How legible, is the visitor sign-in sheet in the event we need to read the names to account for the visitors in the building during an evacuation?
In the event of an emergency where we are not able to retrieve the logbook can we still account for visitors in the building?
If there is a security concern in the building and we need to quickly identify an individual(s) visitor with a picture of what they look like can we do that within a matter of minutes?
If we needed to report metrics of visitors that have entered the building at a particular given time of any past weeks or months, are be able to report back on these metrics quickly.
When large groups are visiting our facility can we process them quickly without bottlenecking the front reception area?
Are we able to identify or asked for visitors the purpose of visit in our logbook?
Are we able to identify and confirm contractors have agreed for our safety standards?
Can we confirm and audit contractors billable hours on any given service call?
Are we able to have visitors or contractors answer a specific set of questions and capturing those answers upon their visit?
Can we send reminder messages to visitors to sign-out?
Most of our clients had these deficiencies. Or if they were able to address some of these above points, it was usually extremely time-consuming and not practical for their operation. A Mylobby visitor management system you can solve all of these about points: moreover, the optics of having a visitor management system at your reception adds a level sophistication to your facility.
What type of support do you offer?
All initial support provided via email. If an issue cannot be resolved by email, we will make arrangements to escalate to have a support phone call with one our qualified support specialist.
Who are you guys, anyway?
Our parent company is MyMedia Inc. est. in 2005. Our goal, to provide organizations communicate more efficiently and effectively with digital display technology.
Most of our projects consisted of digital signage deployments to assist corporate communication and HR with internal communications. Eventually, the business evolved to customize applications for manufacturing and service businesses. There was a real need for providing real-time data and insights to the operation of our clients. Customized application development range from:
- Data visualization dashboards
- Data visualization with business intelligence
- Digital wayfinding
- Digital job boards
- Daily events display (pulling data from calendars)
- Boardroom booking Applications
As MyMedia Inc evolved, the businesses were always studying how to do communicate with greater efficiency and how they can automate the process.
How do I know your solution will work for me?
We have a list of questions to understand your requirements for your Visitor Management System. If we see something that we cannot do, we will let you know immediately, so that you do not have any surprises.
Besides, if there are features that we currently don’t have today, we can always share with you a workaround or let you know our roadmap for those features.
What are the typical contract terms?
The Mylobby Visitor Management System terms are 12 months. All subscription terms paid annually.
Where did you get the idea to offer this solution?
Our constant quest for looking for way’s organizations can communicate more efficiently some offerings in the marketplace that was starting to use a digital display to replace the paper and pen sign-in sheet or log book. Based upon our mission, we saw an opportunity that tied into our area of expertise. We saw these offerings had a lot more room for improvement, so we decided to build a better mousetrap. In this case, a better Visitor Management System.
We took our experience from the digital signage world and applied it to our offering for a visitor management system. One of the initial features we added it was the capability to have a slideshow presentation when not in use. Often, a visitor management system is idle until someone is sign-in. Therefore, we saw this was an excellent opportunity for leveraging Digital display equipment for a chance to communicate with visitors, similarly to how we viewed a digital signage display in the lobby.
Do you guarantee the product?
We offer a 30-day money back guarantee. If you’re not happy, you will get a full refund.
Can we buy our hardware for the Visitor Management System?
Our primary goal is to offer as much value as possible. If the client feels it’s best to use their equipment, we cannot support the solution fully. Therefore, we recommend purchasing the devices from us directly so you can have the best possible experience.
Our IT department has strict concerns about putting devices on our network, how do we address this?
From time-to-time, we do have clients get some push back from are their IT department. With claims such as they don’t support Devices from outside vendors, or it may not be vetted to be on their network. The solution is to provide a separate Mobile data provider. This usually puts the IT department at ease as they would not be required to support this device.
President & CEO
Current President & CEO, MyMedia Inc. (2005 – Present)
Previous VP, Pasta International (1991-2004)
Senior Content Developer
Senior Content Developer, MyMedia Inc (2011-Present)
Freelance Web Developer (2004-2010)
Maria Isabel Garcia
Business Marketing Consultant (Feb 2014-Present)
Business Development Manager (March 2017 – Present)
Assistant Operations Manager at MyMedia Inc. (Jan 2014 – 2017)
Project Manager (May 2018 – Present)
Administrative Assistant (January 2016-Present)